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The short version: cancel anytime, no penalty. We'll refund any unused portion of your subscription on a case-by-case basis. We don't refund work we've already delivered.
If you have a monthly subscription, you can cancel at any time through the Stripe Customer Portal or by emailing office@churchofficetogo.com.
Cancellations take effect at the end of your current billing period. You'll continue to receive service through the end of the period you've already paid for, and you won't be charged again.
We don't pro-rate refunds for partial months as a default. If you cancel three days into a billing period, you'll receive service for the rest of that period rather than a refund. If circumstances make a partial refund the right thing to do, contact us and we'll discuss it case-by-case.
If you've paid for a single à la carte bulletin and want to cancel before we begin work, we'll refund you in full. Cancel by emailing us at least 48 hours before your bulletin is due.
Once we've started work on your bulletin, à la carte payments are non-refundable.
Our deliverables are produced from the content you submit. If your submission contains a typo, spelling error, or incorrect information, the resulting deliverable will reflect that. We do not proofread or fact-check submitted content, and errors that originate in your submission are not grounds for a refund or redo.
If we introduce an error that was not in your original submission (we transpose a date, drop a section you included, or misspell something you spelled correctly), email office@churchofficetogo.com and we'll correct it promptly at no additional charge.
Design and formatting preferences (font choices, color preferences, layout opinions) are not quality issues. Each weekly bulletin includes one round of small revisions as described in the Service Agreement. Beyond that included revision round, additional changes may be billable.
Refunds are not issued for differences in aesthetic preference. Our team makes professional design decisions based on your church's brand, and we stand behind that work.
If your card declines and we can't collect payment, your subscription will be paused after Stripe's automated retry period (typically 3-4 attempts over 14 days). You'll receive emails from Stripe asking you to update your card. Once payment is restored, your subscription resumes automatically. No refund applies because no charge was successfully processed.
If you're considering a chargeback through your credit card company, please email us first. Most issues that prompt chargebacks (forgotten subscription, billing confusion, service quality concern) are resolved much faster through direct conversation than through the chargeback process. We're easy to reach and want to make things right.
Email office@churchofficetogo.com with:
We respond to refund requests within two business days. Approved refunds are processed through Stripe and typically appear on your statement within 5-10 business days.